FREQUENTLY ASKED QUESTIONS
Guided Tours
Guided tours usually cover a licensed guide, priority access to attractions, and added services such as transfers or refreshments, depending on the partner’s package.
Late arrivals may result in missing part or all of the experience. Some providers allow rescheduling or joining the next group stage, depending on policy.
Meeting point details are included in the booking confirmation. We recommend advising clients to arrive 10–15 minutes early.
Yes, most tours include multilingual options such as English, Spanish, or French. Language preferences should be confirmed at the time of booking.
Many programs are family-friendly and senior-accessible. Please review activity levels and mobility requirements when arranging bookings for your clients.
Tickets and Attractions
Tickets are sent by email once a booking is confirmed and can usually be presented digitally or printed, depending on the venue’s entry policy.
Most providers allow cancellations or amendments up to 24–48 hours before the visit, in line with their specific terms and conditions.
Standard attractions generally do not, but cultural or religious sites may require modest clothing, such as covered shoulders and knees.
Many venues are accessible, though some historic sites may have restrictions. It’s recommended to confirm accessibility with the provider in advance.
Small snacks or bottled water are often permitted. However, large bags, food items, and sharp objects are restricted, with lockers available at select locations.